Last Updated: [25-July-2025]

At The Tasting Room, we are committed to your complete satisfaction. Please review our policy regarding returns and refunds below.

1. Returns & Exchanges (Bottle Shop)

We stand behind the quality of our products. However, due to the nature of our goods, our policy is strict but fair.

• Damaged or Faulty Products: We will gladly replace any bottle that is damaged, faulty, or deemed “corked” upon opening. Please contact us within 24 hours of purchase at [email address] with your receipt and a photo of the product.

• Change of Mind: Unfortunately, we cannot accept returns or exchanges for bottles purchased because of a change of mind or if you simply did not enjoy the wine. Our knowledgeable staff is here to help you make the perfect selection before you purchase.

2. Refunds

• Damaged or Faulty Products: Once we approve your return, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to process.

• Services (Tastings, Events): Tickets for tastings and events are non-refundable. However, they are transferable to another person if you contact us at least 24 hours before the event.

3. Wine Club Memberships

Membership fees and monthly box charges are final. Please see our dedicated Wine Club Terms & Conditions for full details.

4. How to Initiate a Return

To start a return, please contact us:

• Email: info@tastingroom.com

Please have your order number and receipt ready.

Thank you for your understanding and support.